Returns Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. Please review our Returns Policy below to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, items must be unused, unworn, and in the same condition that you received them. Products must also be in the original packaging with all tags attached. We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 30 days of receiving your order. Requests made after this period may not be accepted. Please contact our support team to initiate a return.

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:
• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items marked as non-returnable at the time of purchase

4. Return Process

To initiate a return, please contact us with your order number and reason for return. Once your request is approved, we will provide return instructions. Customers are responsible for securely packaging the item before shipping it back.

5. Return Shipping

Unless the return is due to our error (such as defective or incorrect items), customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for assistance.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Provide photos and order details so we can resolve the issue promptly. We will cover any additional shipping costs in such cases.

9. Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us.

10. Contact Information

If you have any questions about our Returns Policy or need assistance with a return, please contact our customer support team through our website or email.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return & Cancellation Policy
Return Address

If you wish to return an item, please send the package to the following return address:

Return Address:
135 King Ling Road, Tseung Kwan O, Eastern District, Hong Kong

Order Processing Time

All orders are processed within 7 business days after the order is successfully placed.

Order Cancellation Policy

Customers may request to cancel an order within the cancellation period specified on our website.

If a customer submits a cancellation request before the order has been shipped and within the allowed cancellation period, the order will be canceled and any eligible refund will be processed accordingly.

Once an order has been shipped, it can no longer be canceled and will be subject to our return policy.

How to Return an Item

To ensure your return can be processed efficiently, please follow these instructions:

Securely pack the item in its original packaging whenever possible.
Include the following information inside the return package:
Order Number
Reason for Return
Send the package to the return address provided above.
We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Returns that do not include the required order information may experience processing delays.